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SHIPPING, RETURNS & EXCHANGE POLICY

Shipping Policy

Vioricca Shipping Policy

Effective Date: 01.01.2022

For Indian Buyers:

  1. Order Processing:

    • All orders within India are processed within 7 business days.

  2. Shipping Methods:

    • We offer standard and expedited shipping options for deliveries within India.

    • Shipping costs and estimated delivery times are calculated at checkout.

  3. Tracking Information:

    • Once your order has shipped, you will receive an email with tracking information.

  4. Delivery Issues:

    • In case of any delivery issues or delays, please contact our customer support at vioriccaofficial@gmail.com for prompt assistance.

 

For Overseas Buyers:

  1. Order Processing:

    • All international orders are processed within 10 business days.

  2. International Shipping:

    • We ship to several countries worldwide. Shipping costs and estimated delivery times are calculated at checkout.

  3. Customs and Duties:

    • International customers are responsible for any customs duties or taxes imposed by their respective countries.

  4. Tracking Information:

    • Once your order has shipped, you will receive an email with tracking information for international deliveries.

  5. Delivery Issues:

    • In case of any international delivery issues or delays, please contact our customer support at [Insert Email Address] for assistance.

 

General Shipping Policies:

  1. Free Shipping:

    • Enjoy free shipping on orders within India.

  2. Shipping Changes:

    • Changes to shipping addresses can be made within 24 hours of placing the order. Contact our customer support for assistance.

 

Vioricca Return & Exchange Policy

Effective Date: 01.01.2022

For Indian and Overseas Buyers:

  1. Returns and Exchanges:

    • We accept returns and exchanges within 15 days of the delivery date for both Indian and overseas buyers.

  2. Eligibility:

    • To be eligible for a return or exchange, items must be unused and in their original condition with tags attached.

  3. Return Process:

    • To initiate a return or exchange, please log in to your account on our website, go to the "Order History" section, and follow the instructions.

    • If you checked out as a guest, please contact our customer support at vioriccaofficial@gmail.com with your order number and reason for return.

    • Once approved, you will receive instructions on how to proceed.

    • Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    • Exceptions / non-returnable items
      Any Customised items cannot be returned, like color changes, customised sizes, customised designed and customised embellishments. We also do not accept returns for used items and if tags are broken or removed from the garments. Please get in touch if you have questions or concerns about your specific item.

    • Unfortunately, we cannot accept returns on sale items or gift cards.

  4. Exchanges :

    • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items

  5. Refunds:

    • Refunds will be issued to the original payment method after we receive and inspect the returned items.

    • Shipping costs are non-refundable.

    • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  6. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging for further assistance.

  7. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  8. Processing Time:

    • Please allow 5 business days for the processing of returns and exchanges.

 

Contact Information:

If you have any questions or concerns about our Shipping and Return Policies, please contact us at...

VIORICCA

M/s Fibrous Villa Private Limited
7th & 8th Floor RTML House

Plot no. 3 Unity Industrial Estate,

Beside - CNG Pump, Bhestan

Surat - 395 023, Gujarat, India.

 

Website: www.vioricca.com

Email: vioriccaoficial@gmail.com

FAQS : 

What are the delivery charges?

Delivery charges are free within India and oversea charges will depends on the area you want delivery.  Please check your order summary to understand the delivery charges for individual products and locations.

 

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that we or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Generally we ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

 

Estimated delivery time depends on the following factors:

  • The product

  • Product’s availability 

  • The destination to which you want the order shipped to

 

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Vioricca?

There are NO hidden charges when you make a purchase on Vioricca. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible our logistic partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by vioricca for all domestic buyers. Whereas all international returns will be borne by the buyer.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

 

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

 

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

 

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

 

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

 

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

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